Legal
Legal
Acceptable Use
Acceptable use of a BlueSnap account
Your BlueSnap account and BuyNow links are intended solely for valid sale transactions between legitimate buyers and BlueSnap. Any exception is forbidden including but not limited to fraudulent activity of any type, transfer of funds, virtual currency or any stored value credits.
You are required to have a valid website where the BlueSnap BuyNow links are posted. The website has to include the product(s) description, contact information and a refund policy.
All orders must be placed within the BlueSnap secured BuyNow form and by the payment vehicle legitimate owners themselves. You may not collect credit card/payment information from buyers. You may not store credit card/payment information records anywhere in your BlueSnap account storage space.
BlueSnap BuyNow links should not be included in any spamming activity or communication.
Violations of the BlueSnap acceptable use and prohibited items policy
Please assist us in detecting and reporting violations of this Policy by contacting us at [email protected]. Please include a description of the suspected violation and links with screenshots if possible.
Cookies
This Site Uses Cookies
BlueSnap employs cookies. A cookie is a small text, graphic or flash file that our web servers place on a user’s computer hard drive or other web-based device to act as a unique identifier. Cookies may also enable BlueSnap to automatically log a user back in to our services, as long as the user chooses to enable such option. BlueSnap cookies do not have an expiration date. Our cookies may collect personal, identifiable information, including a user’s username and password to support optional automatic logon. Cookies may also be used to identify and track transactions introduced by recognized BlueSnap affiliates and also to support optional choices by users to save and make available for reuse certain payment information for future transactions. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Technologies such as: cookies, beacons, tags and scripts are used by BlueSnap and our marketing partners, merchants, affiliates, or analytics or service providers, including online customer support providers and online transaction processors. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use Local Shared Objects (LSOs) such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may link this automatically collected data to other information we collect about you.
We may from time to time partner with a third party to either display advertising on our web site or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to deliver relevant advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the EU/EEA click here). Please note, this does not opt you out of being served all ads. You will continue to receive generic ads.
Click here for our Privacy Policy
Note: How Google uses data when you use our partners’ sites or apps: http://www.google.com/policies/privacy/partners/
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Cookies used
OptanonConsent
_dc_gtm_UA-464144-13 _dc_gtm_UA-464144-19
OptanonAlertBoxClosed
Cookie Subgroup Cookies onetrust.com __cfduid
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Cookies used hubspotutk
Cookie
Subgroup | Cookies |
---|---|
crazyegg.com | __cfduid |
hs-analytics.net | __cfduid |
hs-scripts.com | __cfduid |
https://cookiepedia.co.uk/host/vimeo.com | vuid |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Cookies used
__hssrc
_gat _gid __hssc ubvs zarget_visitor_info zarget_user_id
__hstc
hsfirstvisit
_vwo_uuid_v2 _ga ubpv ubvt
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Cookies used
_fbp
_gat_blogData
Subgroup | Cookies |
---|---|
hsadspixel.net | __cfduid |
hubspot.com | __cfduid |
Cookie Subgroup | Cookies |
---|---|
google.com | NID |
hubspot.net | __cfduid |
hsforms.com | __cfduid |
hsleadflows.net | __cfduid |
facebook.com | fr |
ads.linkedin.com | lang |
hsforms.net | __cfduid |
www.linkedin.com | bscookie |
www.facebook.com | |
twitter.com | personalization_id |
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Cookie Subgroup | Cookies | Cookies Used |
---|---|---|
bluesnap.com | _dc_gtm_UA-464144-13, _dc_gtm_UA-464144-19, OptanonAlertBoxClosed, OptanonConsent | First Party |
onetrust.com | __cfduid | Third Party |
cookielaw.org | __cfduid | Third Party |
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Cookie Subgroup | Cookies | Cookies Used |
---|---|---|
bluesnap.com | hubspotutk | First Party |
crazyegg.com | __cfduid | Third Party |
hs-analytics.net | __cfduid | Third Party |
hs-scripts.com | __cfduid | Third Party |
vimeo.com | vuid | Third Party |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Cookie Subgroup | Cookies | Cookies Used |
---|---|---|
bluesnapvtldev.wpengine.com | ubpv, ubvs | First Party |
bluesnap.com | __hssc, __hssrc, __hstc, _ga, _ga_ER57T8HF2H, _gat, _gat_UA-, _gat_UA-464144-13, _gclxxxx, _gid, _uetvid, _vwo_uuid_v2, hsfirstvisit, ubvt, zarget_user_id, zarget_visitor_info | First Party |
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Cookie Subgroup | Cookies | Cookies Used |
---|---|---|
bluesnap.com | _fbp, _gat_blogData, _uetsid | First Party |
bing.com | MUID | Third Party |
hsadspixel.net | __cfduid | Third Party |
doubleclick.net | IDE, test_cookie | Third Party |
hubspot.com | __cf_bm, __cfduid | Third Party |
google.com | _GRECAPTCHA, NID | Third Party |
hubspot.net | _cfduid | Third Party |
hsforms.com | _cfduid | Third Party |
www.google.com | _GRECAPTCHA | Third Party |
www.slideshare.net | language, SERVERID | Third Party |
yahoo.com | A3, B | Third Party |
hsleadflows.net | __cfduid | Third Party |
facebook.com | fr | Third Party |
ads.linkedin.com | lang | Third Party |
hsforms.net | __cfduid | Third Party |
www.linkedin.com | bscookie | Third Party |
www.facebook.com | Third Party | |
linkedin.com | AnalyticsSyncHistory, bcookie, lang, li_gc, lidc, lissc, UserMatchHistory | Third Party |
scorecardresearch.com | UID, UIDR | Third Party |
slideshare.net | __utma, __utmb, __utmc, __utmt, __utmz, _uv_id, bcookie, lang | Third Party |
youtube.com | GPS, VISITOR_INFO1_LIVE, YSC | Third Party |
hscta.net | __cfduid | Third Party |
twitter.com | personalization_id | Third Party |
DMCA Notice
Procedure for making copyright infringement claims
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through BlueSnap, you may notify our copyright agent, as set forth in the Digital Millennium Copyright Act of 1998 (DMCA). For your complaint to be valid under the DMCA, you must provide the following information when providing notice of the claimed copyright infringement:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit BlueSnap to locate the material.
- Information reasonably sufficient to permit BlueSnap to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The above information must be submitted as a written notification to the following Designated Agent:
VP Legal Services, BlueSnap Inc. ATTN: Claim Infringement Department
Address of Designated Agent:
BlueSnap, Inc., 800 South Street, Suite 640, Waltham, MA 02453, USA
Telephone Number of Designated Agent: +1(781) 790-5013
Facsimile of Designated Agent: +1(781) 609-2009
Email Address of Designated Agent: [email protected]
Please note that under federal law, if you knowingly misrepresent that online material is infringing, you may be subject to heavy civil penalties and including monetary damages, court cost and attorney fees incurred by BlueSnap, or by any copyright owner, or copyright owner licensee that is injured as a result of our relying upon the misrepresentation. You may also be subject to criminal prosecution for perjury.
GDPR Compliance
The General Data Protection Regulation came into force on 25th May 2018. This far-reaching regulation replaces the various regulations and national laws that were in place across the European Economic Area (EEA) over the previous two decades. The regulation increases the level of control EEA citizens and residents have over their personal data in the new digital age and presents a more unified environment for international business across Europe. Following the finalization of the Brexit process, the UK’s Data Protection Act (DP Act) now embodies the provisions of the GDPR.
The Regulation and DP Act impact any business that receives, processes, stores or transfers personal data of EEA- or UK-based individuals, regardless of its location. Personal data is defined broadly and typically includes information relating to an individual such as name, email, location, online identifier, IP address, home address etc., whether in a work or domestic setting. New rights are given to individual data subjects concerning the personal data being stored, including the right prior notification of what data is being used for, how it will be processed and when it will be deleted. As a result, most businesses dealing the European and UK markets have had to review and update their data practices and privacy policies. High punitive fines can be levied for businesses that do not comply.
BlueSnap & the GDPR/DP Act
The General Data Protection Regulation (GDPR) came into force in May 2018
At the that time BlueSnap updated its merchant agreement terms, privacy policy and cookie usage to be in line with GDPR requirements, as well as ensuring that our systems and third-party services were in compliance. We continue to ensure our systems and third-party services remain in compliance.
BlueSnap Data Protection Addendum
To enable BlueSnap merchants to continue accepting orders from individuals based in the European Economic Area (EEA) in compliance with the GDPR BlueSnap put into effect a Data Protection agreement containing mandatory provisions for all merchants wherever they are based.
We therefore issued a Data Protection Addendum effective for BlueSnap and all merchants as from 25th May 2018. This has been subsequently updated and you can review the current Data Protection Addendum here: https://www.bluesnap.com/legal/BlueSnapDPA.
Updated Privacy Policy
BlueSnap also updated its Privacy Policy to cover new requirements introduced by the GDPR/DP Act and continues to update in accordance with global privacy requirements. You can view the current version on our Privacy Policy page at https://www.bluesnap.com/privacy-policy/.
These efforts are the continuation of BlueSnap’s commitment to comply with global privacy and security standards. Following the European Court of Justice’s decision to invalidate the EU-US Privacy Shield scheme in late July 2020, BlueSnap is using the EU’s Standard Contract Clauses as the basis for compliance regarding data transfers from the EEA to countries including the US that are not recognized as having adequacy status by the EU. BlueSnap is updating data processing agreements with relevant parties involved in the processing, receipt, and storage of personal data and merchants should contact merchant support for details.
We strongly advise merchants that receive shopper details from EEA-based individuals to ensure their own data management practices are in compliance with the GDPR/DP Act, and that other third party services used in addition to BlueSnap, are also compliant.
CCPA
The California Consumer Privacy Act (CCPA) became effective on January 1st, 2020 and it’s important that BlueSnap merchants are in compliance.
The legislation applies to businesses based inside and outside California that deal with the data of Californian consumers and residents.
Including the right to:
- Request information.
- Opt out of any sale of personal information.
- Have personal data deleted and/or rectified.
- Limit use and disclosure of personal information.
- To be informed if personal data is being disclosed or sold.
- Non-discrimination when exercising one of these rights.
Which Companies Must Comply?
Businesses that fall within just one of the following criteria must be in compliance:
- Receive, buy or sell the data of more than 100,000 California-based residents, households or internet connected devices per annum.
- Have an annual global turnover of over $25 million.
- Generate 50% of revenue from dealing in sales of data.
Business Obligations
Some main matters to address under the CCPA:
- Merchants covered by the CCPA will need to update their privacy policies to explain precisely how personal data is managed and provide links to online forms that consumers can use to submit requests exercising their statutory rights. Details of data categories, sources of data, purpose and sharing/transfer must also be listed.
- Businesses that sell personal data will need to provide a clear opt-out process and a ‘do not sell’ button.
- Significant fines can be expected from the regulator in the event of noncompliance as well as the added threat of civil litigation including class actions in the event of data breach.
- As of January 1st, 2023, the rights now extend to Business-to-Business relationships.
Additional Legal Entities
Other Offices:
BlueSnap Payment Services (Ireland) Ltd
Block 1
Blanchardstown Corporate Park
Dublin 15
D15 AKK1
BlueSnap Payment Services Ltd
2 Sheraton St. Medius House
London, United Kingdom W1F 8BH
Authorized by the UK’s Financial Conduct Authority under the Payments Services Regulations 2017 reference no. 629580, for the provision of payment services.
BlueSnap India Private Limited
Unit-S 2213, Katha No. 287, Sy. No.-5
Hoodivillage, Mahadeva Pura Kr Pura, Hobli
Bangalore 560048
Karnataka, India
BlueSnap Enterprise Canada ULC
380 Wellington Street
Tower B, 6th Floor
London, Ontario N6A 5B5, Canada
BlueSnap Australia Pty Limited
37 Bligh Street
Suite 12 Level 12
Sydney NSW 2000 Australia
More Information:
UK VAT ID: 213 8035 39
US VAT ID: EU826002156
No Spam Guidelines
BlueSnap does not allow the use of any BlueSnap links and products in any type of spam activity.
The following guidelines can assist you in making sure your electronic marketing messages are not considered spam and are compliant with the CAN-SPAM Act.
These guidelines are taken from an official Federal Trade Commission CAN-SPAM web page.
Please note that spam is expressly against the terms of the BlueSnap Sellers agreement, and any spam communications relating to your BlueSnap account may lead to your account suspension, hold back of funds, indemnity claims and financial penalties. We appreciate your cooperation in keeping your account fully compliant with the CAN-SPAM Act.
The CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations. Despite its name, the CAN-SPAM Act does not apply just to bulk email. It covers all commercial messages, which the law defines as any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service, including email that promotes content on commercial websites. The law makes no exception for business-to-business email. That means all email, for example, a message to former customers announcing a new product line must comply with the law.
Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $16,000, so non-compliance can be costly. But following the law isn’t complicated. Here’s a rundown of CAN-SPAM’s main requirements:
- Don’t use false or misleading header information.Your From, To, Reply-To, and routing information including the originating domain name and email address must be accurate and identify the person or business who initiated the message.
- Don’t use deceptive subject lines. The subject line must accurately reflect the content of the message.
- Identify the message as an ad.The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
- Tell recipients where you’re located.Your message must include your valid physical postal address. This can be your current street address, a post office box you’ve registered with the U.S. Postal Service, or a private mailbox you’ve registered with a commercial mail receiving agency established under Postal Service regulations.
- Tell recipients how to opt out of receiving future email from you.Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that’s easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn’t block these opt-out requests.
- Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.
- Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can’t contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.
Report Spam
If you believe that a BlueSnap link was used in spam activity please submit a report to [email protected] and include the relevant link/s and message/s.
BlueSnap Prohibited Items
If you are uncertain as to whether your business is a Prohibited Business, or have questions about how these requirements apply to you, please contact us.
By registering for BlueSnap, you are confirming that you will not use the Service to accept payments in connection with prohibited businesses, business activities or business practices.
List of Prohibited Items:
I. You may not sell or promote any items or services prohibited by law in the jurisdiction of transaction.
II. You may not sell any of the items listed below:
- Any illegal or unlawful goods or services or that encourage, promote, facilitate, or instruct others to engage in illegal activity
- Business/investment opportunities/Money Making Opportunities operating as get rich quick schemes/Home based internet businesses (e.g. real estate investment with no money down, work from home etc.).
- Computer viruses, worms, trojan horses, dishonest adware, crimeware, unauthorized rootkits, and other malicious and/or illegal software
- Counterfeit goods; Replica, branded name knock-off products, stolen/recalled property,
- Credit repair
- Crowdfunding
- Cryptocurrency
- Debt collection, debt counseling, debt settlement, debt relief, or debt consolidation
- Escort services & bride catalogs, sexual services, mail order brides
- Essay writing/paper mills
- Financial consulting services
- Foreign Currency Exchange services or software, binary options
- Gambling advice/sports forecasting or odds making/Gambling-internet and other card-not-present gambling/Gambling-legal/regulated brick-and-mortar/point-of-sale gambling
- Live animals, human body parts/fluids/remains (excluding hair pieces)
- Medical Benefit Packages, discount medical cards, Medical/therapy services, medical consultation services, dental plans
- Money laundering
- Outbound Telemarketing (Business to Consumer)
- Phone unlock services, Jail breakers
- Pornography and adult content featuring children and/or individuals under the age of 18 years; and/or featuring rape/violence/bestiality and/or all other illegal sexual content.
- Products that infringe or violate copyright, trademarks, privacy, IP rights
- Rape/Violence
- Satellite, Cable signal decoders/cards
- Sites promoting hatred, racism, religious persecution or contain offensive content
- Spyware
- Timeshare cancellation
- Unregulated and/or unlicensed Financial Businesses, Securities & Trading companies
- Virtual gaming chips, credits, penny auctions, auctions with non-refundable bid or participation fees
- Warranty Companies
- Weapons, Firearms, ammunition, explosives, hazardous materials, combustibles, knives
PCI-DSS Compliance
PCI-DSS Responsibilities of BlueSnap and Merchants
BlueSnap complies with Level 1 Payment Card Industry Data Securities Standards (PCI-DSS), which is the highest standard of PCI compliance.
Whenever shopper’s cardholder payment data is transmitted, processed, or managed through the BlueSnap platform, BlueSnap takes responsibility for the proper security of the data entrusted to us in accordance with PCI-DSS requirements.
Merchants that use BlueSnap’s hosted secure order pages benefit from having the main burden of PCI compliance covered by BlueSnap. Nevertheless, as Merchants have access to transaction invoices they must carefully manage the administration of such data in line with relevant privacy legislation and Card Association rules. We recommend that such Merchants take steps to ensure their compliance by benefitting from free enrollment with our PCI specialist partner Security Metrics.
Merchants that host their own order pages and use BlueSnap Payment APIs are required to be fully PCI-DSS compliant and are responsible to securely manage all shopper’s payment data. Such Merchants are encouraged to simplify such compliance obligations and to protect and secure their business and customer data through the PCI security programs BlueSnap has established with Security Metrics https://www.securitymetrics.com/pcidss/bluesnap
Further general information about PCI-DSS can be found here: https://www.pcisecuritystandards.org/security_standards/index.php
Refund Policy
Refund policies are determined and implemented by the individual merchant. If you have a refund, return or exchange request for an order placed with your merchant, please contact them directly. Each merchant should clearly state their refund policy under terms and conditions on their website in order to ensure the shopper fully understands those terms prior to completing their purchase.
If you have a refund, return or exchange request for an order you placed with BlueSnap (acting as an authorized reseller for the merchant), please contact BlueSnap via email at [email protected] no later than thirty (30) days after you submitted the order to BlueSnap. BlueSnap may grant an extension to the 30 days at their discretion. In certain cases, such as services already utilized or the download of digital goods, these cancellation or return rights may be conditioned or for a shorter period. Please view Terms & Conditions at https://www.bluesnap.com/ecommerce/legal/terms_and_conditions.
Subscriptions and recurring charges
Ongoing subscriptions and recurring charges may be canceled at any time. The cancellation will take place from the next billing period. A cancellation will only cancel future billings.
Dispute resolution procedures
The BlueSnap dispute system is designed to facilitate polite and amicable communication between merchants and shoppers and to assist them in resolving any issues that may arise.
Reasons for cancellation
BlueSnap reserves the right to cancel a transaction in order to comply with credit card industry regulations, payment processor, and banking rules, or the need to comply with legal requirements, intellectual property rights, court orders and law enforcement agencies. In addition, BlueSnap may cancel transactions it reasonably considers to be potentially fraudulent, unlawful, or in breach of BlueSnap’s prohibited items & DMCA policy or privacy policy.