Sandbox
Production
Ways to Accept Payments
Cross-Border Payments
Payment Optimization
Payment Types & Currencies
Compliant Surcharging
Fraud Prevention
Chargeback Management
Compliance
Payment Analytics & Reporting
POS Systems
Flexible Payment Monetization
White Label Payment Solutions
Fast Merchant Onboarding
Global Payment Optimization
Global Payouts
Built-In Payment Orchestration
Expert Platform Support
Tailored Risk Management
Payment Operations Tools
Accounts Receivable Automation
Subscriptions & Recurring Billing
Invoice Payments
Virtual Terminal
Reduce Chargebacks & Recover Revenue for Sustainable Business Growth
Don’t Accept Chargebacks As a Cost of Doing Business
Chargebacks cost you valuable revenue and can have a lasting negative impact on your business. That’s why you need to choose a payments platform that offers a comprehensive chargeback management solution that allows you to monitor and dispute chargebacks before they even occur. With BlueSnap, powered by Payroc, you can track trends and optimize your data to target disputed transactions and recover lost revenue.
60%
of chargebacks are caused by friendly fraud. BlueSnap has the fraud prevention and chargeback management tools you need to prevent chargebacks from happening and then to win disputes when they do.
Prevent Chargebacks from Compromising Your Business
Protect Your Business
Preserve Revenue
Streamline Operations
A Chargeback Solution to Help You Retain Revenue
Loss of revenue is a costly aspect of chargebacks and we know it’s an all-too-common occurrence. Not only can chargebacks reduce your overall revenue, but they can also reduce internal productivity forcing employees to focus on disputing chargebacks rather than their daily tasks.
Through a partnership with industry leader Chargebacks911 and our dedicated team of experts, we work with our merchants to discover the source of a chargeback and determine the best course of action to dispute and win.
BlueSnap and Chargebacks911 can provide valuable insights and tools for monitoring and fighting chargebacks and recovering potentially lost revenue.
Features
Chargeback Prevention
We provide a comprehensive strategy focused on checkout, fulfillment and post checkout to help you avoid chargebacks from ever happening.
Chargeback Support
Whether you’re managing your own chargebacks or BlueSnap is, we’re here to help represent and prevent chargebacks from occurring.
Fight Fraud Before It Happens
We employ a variety of card brand tools to identify and prevent fraud, and use fraud-fighting tools like Kount to identify transactions that are not legitimate.
Speak with a Payments Expert
At BlueSnap, we know payments. We’d love to help you strategize about how your business can get the most out of payments.
Self-Service Dispute Management
Self-Service Dispute Management is best for companies that have staff solely focused on disputing chargebacks. With this option, you get Chargebacks911 technology and powerful tools to manage and build your dispute cases.
- The system guides you through creating a chargeback representment submission.
- Easily manage the workflow of dispute cases, assign cases to specific members of your team, submit chargeback representments and view their statuses and outcomes.
Industry-Leading Chargeback Management
BlueSnap has chosen Chargebacks911 because of its comprehensive dispute management platform with built-in capabilities. You can access the advanced mitigation services right through BlueSnap’s Payment Orchestration Platform. The seamless integration between BlueSnap’s Payment Orchestration Platform and Chargebacks911 provides access to the chargeback dispute process and provides you with comprehensive reporting, analytics and the opportunity to have the dispute process managed fully by our team of experts.
Merchants of all sizes can have access to the industry’s most advanced chargeback prevention and revenue recovery solutions.
Reduce Chargebacks & Fraud with BlueSnap
BlueSnap employs a variety of tools to help identify fraudulent activity and potential chargebacks, mitigating the impact on your business. Best of all, BlueSnap will handle the dispute process and refund the customer for you so you can focus on your business.
Rapid Dispute Resolution
With Visa’s Rapid Dispute Resolution, chargebacks are automatically prevented before they can have a negative impact on your business. RDR offers merchants the ability to resolve disputes immediately and refund the shopper. This can help reduce your overall chargeback count and protect your business.
Merchants can use Visa’s rule-based decision engine to define rules to identify transactions they deem as fraudulent in real-time, reducing potential disputes.
Developers
Fraud & Chargeback Fighting Capabilities for Your Back-Office
BlueSnap has Chargebacks911 built right into our Payment Orchestration Platform to enable you to fight chargebacks on your own or let BlueSnap take the lead. All you need to do is code directly into our API to receive chargeback and fraud-fighting capabilities.
Single Integration Functionality
Rapidly respond to chargebacks when they happen.
Proactively implement measures to stop chargebacks from occurring in the first place.
Gain visibility into the chargeback lifecycle and get detailed reporting.
Put best practices in place to keep your business from losing out on revenue.
Build with Confidence
BlueSnap provides robust, clear documentation and offers live support so you get the answers when you need them.
Visit the BlueSnap Developer Hub to get started.
Get the credentials you need with a BlueSnap account.
Access in-depth tools and important information.
Easy access to the important documentation you need.
Walkthroughs for leveraging our payment functionality.
Quick answers to common questions about BlueSnap.
l
Fighting Chargebacks Checklist
7 Mistakes Merchants Make When Fighting Chargebacks
Frequently Asked Questions
What is a chargeback?
A chargeback is the process initiated by a cardholder when they contact their issuing bank to dispute a transaction on their account. Once initiated, the funds are debited from the merchant and returned to the shopper. Beyond the lost revenue, chargebacks can also result in higher fees and lasting damage to a merchant’s processing reputation.
What causes most chargebacks?
Most chargebacks are caused by friendly fraud. Other common causes include goods that were not received or arrived damaged, processing errors and genuinely fraudulent transactions where a card was used without the cardholder’s authorization. Understanding the source of chargebacks is the first step to effectively preventing and disputing them.
How does BlueSnap help merchants manage and dispute chargebacks?
BlueSnap helps merchants manage and dispute chargebacks through its partnership with Chargebacks911, an industry leader in chargeback dispute management. Through this built-in integration, merchants can access comprehensive chargeback prevention strategies, detailed reporting and analytics and a guided dispute process directly within BlueSnap’s Global Payment Orchestration Platform.
What is the difference between self-service and full-service chargeback management?
The difference between self-service and full-service chargeback management is the merchant’s level of involvement in the dispute process. Self-service chargeback management is best for businesses with staff dedicated to disputing chargebacks. With this option, merchants get access to Chargebacks911’s technology and tools to manage their own dispute cases. Full-service chargeback management is for businesses that prefer to have BlueSnap and Chargebacks911 manage the entire dispute process on their behalf.
What is friendly fraud and why is it difficult to prevent?
Friendly fraud is when a customer makes a card purchase online and then disputes the charge with their card issuer, despite having authorized the transaction. It is one of the most common and difficult forms of fraud to detect because the transaction itself appears legitimate. Businesses can protect against friendly fraud by implementing 3D Secure’s Strong Customer Authentication (SCA), which shifts the liability for fraudulent chargebacks to the card issuing bank rather than the merchant.
What is Visa’s Rapid Dispute Resolution and how does it help merchants?
Visa’s Rapid Dispute Resolution (RDR) is a tool that automatically prevents chargebacks before they can negatively impact a merchant’s business. With RDR, merchants can define rules using Visa’s rule-based decision engine to identify transactions they deem fraudulent in real-time, automatically resolving disputes and refunding the shopper before a chargeback is formally filed. This reduces a merchant’s overall chargeback count and protects their processing standing. BlueSnap supports RDR as part of its chargeback management solution.
What is the difference between fraud prevention and chargeback management?
Fraud prevention focuses on stopping fraudulent transactions before they occur, using tools such as AI-powered real-time detection, machine learning and transaction monitoring to identify and reject suspicious activity. Chargeback management addresses purchase disputes after a transaction is complete, helping merchants recover funds through representment workflows, case management tools and enhanced recovery options. Both are essential for protecting a platform’s revenue, and BlueSnap provides built-in solutions for each.