Tens of thousands of companies use NetSuite’s ERP & CRM solutions to help manage their business, including BlueSnap. Seeing the technology’s value, we worked closely with NetSuite to build a highly customizable, seamless global payments app, BlueSnap Global Payments for NetSuite. This native integration expands on NetSuite’s capabilities, allowing businesses to easily accept payments from around the world, leveraging local currencies and payment types – all from a single app.

We understand NetSuite and the role payments play in your business. This guide explains why you might need to accept payments in NetSuite, the different payment options that exist and how to choose the one that is best for your needs.

The Business Case for Payments in NetSuite
NetSuite Payment Use Cases
Payments Compliance & Security in NetSuite
Payment Reporting & Analytics in NetSuite
Global Payments Acceptance in NetSuite
NetSuite Payment Options: How to Choose the Right Payments App to Use with NetSuite
How BlueSnap Global Payments for NetSuite Works

The Business Case for Payments in NetSuite

Accepting payments in NetSuite can benefit your customers and your business.

Allowing customers to electronically submit payments within NetSuite offers a seamless experience and helps them to keep their accounts current – both of which contribute to customer satisfaction.

For your business, this means you can get paid faster and realize several efficiencies. Your team will be able to spend less time on collections and focus their time on more value-added work. Additionally, if you choose the right payments app, reconciliation and forecasting will become easier because you will have access to essential information right within NetSuite, making NetSuite an even stronger source of information to drive your business.

NetSuite Payment Use Cases

There are a number of ways you may want to accept payments with NetSuite, depending on how you use the technology. Payments can be accepted across multiple NetSuite features, including Mail Order Telephone Order (MOTO), NetSuite MyAccount, NetSuite Payment Link and SuiteCommerce. Here is an explanation of the use case each feature supports:

Mail Order Telephone Order (MOTO): A MOTO transaction is generally used when a shopper orders by phone or mail and provides their payment information to a person. This payment method is considered “card not present,” therefore it’s not available to be swiped or inserted at the time of purchase.
NetSuite MyAccount: MyAccount is a self-service web portal where customers can manage their account, view recent transactions and more. Here, customers can pay their invoices when it is most convenient for them.
NetSuite Payment Link: With Payment Link, you can email invoices with an embedded link so your customers can pay via computer or mobile device, using their preferred payment method.
SuiteCommerce: SuiteCommerce is NetSuite’s primary eCommerce shopping solution. It offers a full shopping experience, including customer portal (MyAccount) functionality and the ability to search, browse, and add items to a cart or wish list. With SuiteCommerce, you can accept digital payments.

Payments Compliance & Security in NetSuite

When accepting payments in NetSuite, keeping your customers’ data safe is a top priority, in addition to making sure you’re accepting legitimate transactions. Sometimes the easiest way to identify if a transaction is legitimate is by incorporating Level 2 and 3 data parameters and 3D Secure (3DS), depending on the regions you sell into.

Level 2 and 3 data require additional information when processing transactions that makes it easier for corporations and government agencies to monitor and track expenses. The varying levels of data required by Level 2 and 3 can differ depending on the card networks, but they usually include pertinent information that can help identify the shopper to combat fraudulent transactions from occurring.

When 3DS is incorporated, transactions are authenticated and validated to help approve legitimate transactions. 3DS is designed to deliver frictionless payment authentication across all devices and supports features such as Strong Customer Authentication (SCA), which helps you meet compliance requirements, like the Payment Services Directive 2 (PSD2). 3DS shifts the liability for fraudulent chargebacks from the merchant to the issuing bank in certain situations. Combined, these tools can potentially protect your business from fraudulent purchases.

Payment Reporting & Analytics in NetSuite

Payment and transaction reporting can be one of your most valuable tools to understand your sales better and help make strategic decisions. Even more valuable is having the ability to develop the custom reports that your business needs and having a single source of data for easier reconciliation and operational efficiencies.

Look for a solution that normalizes all payment data without having to log out of NetSuite. This creates operational efficiencies and puts essential information at your fingertips, allowing you to use it to drive sales decisions and grow your revenue.

Global Payments Acceptance in NetSuite

If you sell internationally, you need a payment solution that can support you with global payment methods and currencies, payment routing and a network of banking connections to avoid unnecessary fees. In addition, you want to make sure you can easily and accurately report on all your transactions and reconcile your accounts.

Many payment apps for NetSuite are limited by the countries they can support. Be sure any app you choose has the currencies to meet your customers’ needs and payment routing designed to help reduce costs in the countries you operate in. Finding a single app to support all your global payment needs will reduce unnecessary complexity and risk, while providing a single source of data within NetSuite for all of your transactions.

NetSuite Payment Options: How to Choose the Right Payments App to Use with NetSuite

A number of payment platforms have NetSuite apps, although they are not all created equally. With over 30 listed on the SuiteApp page, how do you know which is the best fit? While every organization has unique needs when it comes to how they offer and accept payments, finding one solution that encompasses all your needs can save time and revenue.

Look for a payments app that the provider has built directly for NetSuite rather than one that has just been connected to the software. Payment apps with the Built for Oracle NetSuite designation integrate directly into the software, providing a seamless experience for your customers, and meet NetSuite’s standards for security, data privacy and overall quality. Also, be sure to understand the payment app’s pricing structure and if they charge setup and recurring fees in addition to charging for the payment processing service.

Lastly, you want to be sure the SuitePayments app you choose will further expand NetSuite’s capabilities to help elevate your business and streamline operations. These 3 questions can help guide you to choosing the right one:

Do You Do Business in 2 or More Countries?

If you sell internationally, working with a provider that can reduce cross-border fees by leveraging local card acquiring and local currencies is a good start, not to mention a single app that provides a network of banking connections. By reducing the number of apps you use to sell cross-border, you reduce operational costs and create a simplified experience. And a network of banking connections can improve transaction authorization rates, creating more revenue for you.

With BlueSnap, our extensive banking network also enables our proprietary Intelligent Payment Routing and failover. We route transactions to increase the likelihood of approval and even analyze thousands of transactions to further optimize conversions.

Do You Need the Ability to Support Multiple Ways for Customers to Pay?

Maybe you want to accept invoice payments by Payment Link and also sell items using SuiteCommerce – it’s easier to have one app that supports both use cases (and more as your business evolves). Our BlueSnap Global Payments for NetSuite SuiteApp is designed to support multiple uses cases for B2B and B2C payments, including:

Domestic payments
Global payments
Invoice payments
Virtual terminal

Choosing how you’d like to accept payments can provide a more effective strategy for you to increase revenue. As more businesses begin to expand globally, there is a need for a payment solution that supports domestic and global markets. The combination of BlueSnap and NetSuite reduces payment friction, increases authorization rates and consolidates all payment data within your NetSuite environment. Having the option to use one or multiple use cases can help your business succeed.

Are You Using Additional Services to Support Your Payments?

Are you using third-party tools for chargebacks, fraud support, invoicing and billing, etc., and having to get them all to work together? Using multiple providers can be time-consuming and resource-draining. Choosing a single app that encompasses everything you need for payments can create efficiencies, allowing you to focus on your day to day and avoid worrying about everything working correctly.

With BlueSnap Global Payments for NetSuite, you can choose from a variety of features to support everything you need to meet your payment requirements. You have the opportunity – if you choose – to take advantage of our value-added services for fraud prevention, compliance and taxes, and unified global reporting.

How BlueSnap Global Payments for NetSuite Works

If you use NetSuite, you can easily accept payments with the BlueSnap Global Payments for NetSuite SuiteApp. This app supports multiple use cases to help you grow revenue, allowing you to accept additional payment methods beyond cards and ACH. You’ll have the opportunity to create a premier payment experience for your customers that will reduce friction, increase authorization rates and develop operational efficiencies for your day-to-day seamlessly within NetSuite. Through one app, you will have the flexibility to support global and domestic payments, streamline operations and access the value-added services you need for your business.

We understand the complexities of accepting payments globally. It’s more than choosing a single payment type and currency. You must determine where your customers are located, decide what payment types and currencies to accept, localize each customer’s payments, choose how to route payments and that’s just the beginning. But if you choose to use BlueSnap Global Payments for NetSuite, we solve that for you.

BlueSnap’s app is powered by our Payment Orchestration Platform, enabling businesses to optimize payments wherever they sell and benefit from value-added services. BlueSnap Global Payments for NetSuite gives businesses:

Effortless Efficiency: With the combination of BlueSnap and NetSuite, you can easily accept payments no matter where your customers are located, automate daily tasks and focus on growing your business.
A Single App for All Your Payment Needs: All you need is the BlueSnap Global Payments for NetSuite SuiteApp to accept payments, no matter where your customers are. This single app eliminates the need to cobble together multiple solutions.
Unified Payment Analytics & Reporting: Efficiently drive significant business decisions that will have an impact by utilizing unified global reporting for easier reconciliation and operational efficiencies without leaving your NetSuite environment. All payment data is normalized in real-time for simplified reconciliation.
Increased Sales: With Intelligent Payment Routing, failover, a network of global banks and local card acquiring in 47 countries, transactions are routed to minimize declines. Take advantage of the multiple currencies and payment use cases supported.
A Modular Solution for Your Business: Choose the built-in features you need to run your business. Take advantage of compliance solutions, fraud prevention and more.

A Global Native NetSuite Payment Integration

BlueSnap Global Payments for NetSuite is a native integration, meaning you can connect to the app through NetSuite and get everything you need to sell globally. With our payment app, you have the flexibility to support global and domestic markets, lower cross-border fees and access value-added services to meet your business needs. This includes hundreds of local currencies and payment types, Intelligent Payment Routing, level 2/3 data, 3DS and world-class fraud protection with Kount. Plus, you can take advantage of all your payment data right within NetSuite. You can view reports featuring real-time data so you can reconcile your accounts and make key business decisions. We can even import shopper data from other payment processors into NetSuite so you don’t lose any data by switching payment providers.

How you choose to support payments in NetSuite can make a difference for your business. BlueSnap Global Payments for NetSuite is designed to help you reduce costs and increase revenue. Contact BlueSnap today to learn how we could be the right SuitePayments provider for you to use with NetSuite.

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Related Resources:

The Ultimate Guide to Accepting Payments with NetSuite